1. GENERAL
1.1. Gambling at an online casino should always be aimed at entertainment. However, a certain percentage of people lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or a means of recovery from debts. It is useful to track the time and amount of money you spend at an online casino daily.
1.2. If you think that you start spending more money than you can afford or gaming starts interfering with your normal daily routines, we strongly advise considering several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
2. PERSONAL LIMITS
2.1. To assist you in gambling responsibly, we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game or on your account activity on the whole.
2.2. Limits can be amended at any time. A decrease in the limit will take effect immediately, however, an increase may only occur after email confirmation and only after the previous limit of the same type expires to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected] or by livechat.
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the Casino for a day, week, or month. Please note that the loss is based on the initial deposit and not winnings attributed to the deposited amount. If, for example, you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.
Wager Limit.A limit on the wagered amount for a day, week, or month.
Cooling-Off Limit.You can set a Cooling-Off Period for a definite period of time. While the limit is active, you cannot deposit to the Casino, and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The cooling-Off period is applied to your account immediately. Upon its expiration, your account will be automatically reactivated.
Self-Exclusion Limit.You can set a Self-Exclusion Limit for a definite period of time. Upon doing so, your Player Account will immediately be disabled, and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiration, your account will be automatically reactivated.
3. SELF-EXCLUSION BY REQUEST
3.1. You may also contact our support team at [email protected] or by livechat and inform us about your decision to stop gambling on the Website for a definite period of time. We will take all measures to block your access to your account and ensure that you receive no promotional materials.
3.2. If you are self-excluded from the Casino, you won't be able to log into your account and order withdrawal of any balance you have left. Once you're self-excluded, please reach out to our support team at [email protected] to initiate the withdrawal of the remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.
3.3. Please note that active self-exclusion does not make you exempt from the verification procedure if it's required by the Casino to process funds. The funds remaining on balance will be paid according to the casino limits.
4. EXTERNAL HELP
4.1. You may contact any of the following organizations for consultation and support:
5. PROTECTION OF MINORS
5.1. The Casino only accepts players at least 18 years old and uses all available methods to stop minors from registering and playing on our Website. The Casino reserves the right to ask for proof of identity, and in case the player has not reached the legal age to play, access to the Website will be immediately denied.
However, we realize that due to the wide availability and nature of the Internet, people under the legal age still have a chance to register and play at an online casino. Therefore we strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information: